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IMPORTANT
Shipping
Artificial turf is shipped via commercial freight lines. They do call before a residential delivery so that you can be prepared for their arrival. The driver will not help offload the turf from the truck – you need to be prepared to transport the cargo from the truck to its final destination. This point cannot be emphasized enough – make sure you are able to unload the turf rolls from the truck when it is delivered. No one with the freight company will help you with this. Artificial Grass Express will always strive to avoid any delays in shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Artificial Grass Express will not be responsible for delays in shipments due to weather conditions or any other circumstances beyond our control. Artificial Grass Express will strive to ensure that all delivery schedules are met in a timely manner. There will be an additional charge if any changes to the shipping address must be made after the order is placed. IMPORTANT: Artificial turf is shipped via commercial freight lines. They do call before a residential delivery so that you can be prepared for their arrival. The driver will not help offload the turf from the truck – you need to be prepared to transport the cargo from the truck to its final destination. This point cannot be emphasized enough – make sure you are able to unload the turf rolls from the truck when it is delivered. No one with the freight company will help you with this. Artificial turf is shipped in rolls just like carpet. All of our rolls are 15′ wide by whatever length you choose. These can be rather heavy and cumbersome to manage, and it is vital that you have the means necessary to unload the turf roll(s) off of the delivery truck when it arrives. The truck driver will not assist in unloading the cargo from the truck. If you are unable to get the turf off of the truck, the driver will return to the shipping terminal with your artificial turf and schedule another delivery time.
